Des améliorations et des choses à revoir

Improvements and things to review

Air Algeria

Involved in 40% of accidents and deaths on the roads The company’s users, particularly our compatriots abroad, are already delighted with the implementation of the option reserved for customers traveling with family entitled ”Osra”.
This option allowed our compatriots to book their tickets online and benefit from a reduced rate.
In a recent statement to a colleague, Mr. Benhamouda gave the broad outlines of improving the company’s services and giving a good image to Air Algérie.
On this subject, Mr. Benhamouda indicated: “My strategy consists of improving governance, nurturing corporate culture and deploying the necessary resources. I can give you some non-exhaustive examples when I talk about necessary means: accentuate and develop training, particularly in the areas of customer relations and satisfaction, mastery of information and operating systems.
On this subject, the CEO of the national company Air Algérie added: “By quality of service, I mean all services, whether in agencies, at the airport or on board aircraft, including cleanliness , must be the subject of particular and permanent attention. In a word, the customer experience must be satisfactory from start to finish!”
Air Algérie customers welcome this new momentum from the company but find that the efforts of the new CEO of Air Algérie and his staff could only be effective through implementation on the ground. On this subject, some of our compatriots present at Saint-Exupéry airport in Lyon this Thursday, June 20, 2024, did not fail to note several problems that they had encountered. Our compatriots who were at this airport complain above all about the organization, the lack of information and especially the absence of those in charge.
While we were listening to the complainants, several of our compatriots did not fail to ask us for information and to indicate the departure towards Batna, Constantine, Sétif, Algiers etc. Believing that we were Air Algérie officials, several of our compatriots came to show us their tickets, wanting information and other information on the departures and arrivals of Air Algérie planes.
On site, an elderly lady approached an official who checked travelers’ passports at the registration level, asking her for information. The lady who seemed dissatisfied with the response of the official in question came back to us to ask if the registrations to Sétif are open.
Unfortunately, we were unable to help this lady due to the absence of plates indicating or specifying to users the destination of the flight. A few minutes later, we understood the destination of the flight, when an Air Algérie official came to ask if there were any people wishing to leave for Batna. A young man came to inform us that he was being followed (according to him) by thieves and asked us that he wanted to speak to a manager. We accompanied the young person in question to the Air Algérie counter where an agent directed him in a direction that we did not know… The agent in question was the only one to respond with great wisdom to the questions of the many compatriots who came to to inform. We wanted to get some information from the station manager but in vain. We were told by an official at the check-in counter that she did not know where it was. We asked the same question to an official who finished his conversation with the lady at the same counter, he also answered us negatively.
We asked this gentleman about the possibility of meeting the station manager or another Air Algérie manager, the official in question replied in a raised tone: “I don’t know anything!” before leaving.
Abderrahmane Hakkar