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The digital age is dawning brightly for Algerian retirees. The National Pension Fund (CNR) has for some time launched a series of innovative digital services aimed at simplifying the lives of its members. Services which are beginning to find roots in the CNR-retirees relationship.
The digitalization of public services has tended to become widespread in recent years in several sectors of activity. The National Pension Fund is not to be outdone by opting for the digitalization of its services. Seniors can now take full advantage of the possibilities offered by the digital world, which some would like to be popularized to better manage their post-employment career.
With the digitization of its services, the CNR tends to reduce travel and waiting in agencies. It promises to significantly improve the quality of life of retirees. Our retired seniors will no longer have to go to CNR agencies to obtain a certificate of income or to find out if their CCP accounts have been credited with any increase in their pensions. In fact, from now on, all you need to do is use the “Takaoudi/DZ retirement” mobile application, a digital platform that allows retirees to consult many services without leaving their little home.
According to CNR officials, this online service simplifies the lives of retirees, in the form of a remote assistance service. Concretely, retirees now have the possibility of accessing remote assistance services such as the provision of various medical equipment, without traveling. They also have the possibility to request administrative services offered by the social assistance program, in one click.
“A great revolution beneficial to both retirees and CNR agencies,” says Sid Ahmed Sahnoun, a former secondary school teacher, retired for 5 years, with a smile.
If retirees are unanimous in welcoming this happy initiative aimed at 2.0 management, certainly partial of its services in direct contact with the public, the fact remains that a period must be planned to popularize this operation.
“We have to think about people who do not have multimedia telephones due to lack of mastery of this tool,” Kamel L., a retired ex-Air Algérie executive, tells us. He invites his retired “colleagues” to use the smartphone, “which is today an essential tool for, for example, managing your CNR file remotely. That said, it is appropriate for the CNR to urgently popularize this platform through TV advertising spots or any other general public medium.
“To tell the truth, until now, I have not heard about this change, which can only be beneficial for any retiree. We are not all transported to travel to the CNR without constraints. Each of us comes from a different city, hence the obligation to leave home very early in order to regularize our situation, or even request or submit a document,” he says. “I think it’s a very good thing for the retiree, as well as for the CNR agents. It will relieve them a little,” he adds. Kamel L., who welcomes the initiative of the CNR concerning the digitization of its services, wishes to see it generalized at the level of the APCs or the various agencies of the CNAS National Social Security Fund notably.
For the former Air Algérie executive, it was time to resort to digitalization, even if this, he said, came late, compared to what is happening elsewhere in the world, knowing that “nowadays, almost everything is done online in quite a few areas. We must adapt to new technologies,” he emphasizes.
To do this, he suggests, the initiators of this change should think of retirees who have no idea about this subject, by informing them via different communication channels, even social networks or television. , in order to introduce them to this new method. To this end, he proposes to organize awareness and information days for retirees, at the level of CNR agencies, to popularize access to the various digital services and facilitate their use, with a view to enabling better future in terms of facilitation for retirees.
Regarding the use of “Takaoudi”, retirees must first download the mobile application on their phone. Once installed, all they need to do is create an account and log in. They will thus have access to all the remote assistance functionalities. Furthermore, all you need to do is take a selfie to be able to certify your life certificate, as well as access to other services.
That’s not all. Fund managers promise other interesting features, particularly for workers at the end of their careers. Thanks to this new application, they will be able to register on the CNR platform two years before their retirement. This functionality will allow them to monitor the processing of their file in real time, providing unprecedented transparency and efficiency in pension management.
Other services will also be put online soon such as company registration and affiliation, pension monitoring, etc.
Despite the generational divide between seniors and digital technology, the use of smartphones and the internet is clearly increasing in Algeria for several years. This is why the reluctance and incomprehension observed among the majority of our seniors is beginning to decline, giving way to the desire to take full advantage of the offers of the digital world.
Even if they need time to adapt and ongoing support, experts believe, our seniors are finding more and more advantages in their daily lives. This digital transformation means for them better access to information and simplified procedures, but also a significant change in the relationship with the CNR, which has promised to put in place technical support to help users of its 14 digital services, if needed.