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The Water and Sanitation Company of Algiers (SEAAL) launched, this Wednesday, the new version of its electronic payment platform “Fatourati”, which allows customers to pay their bills online, in particular with simple clicks from their smartphone.
During the launch ceremony of “Fatourati 2.0”, SEAAL’s Customer Director, Salah Harach, affirmed that “this is an important step in the digitalization of the public water and sanitation service”, adding that it “will provide customers with a modern, flexible and easily accessible online payment solution”.
Harach reassured customers about the reliability of the platform, saying that the company has taken all precautions to secure payment transactions and ensure that they are carried out in the best possible conditions. He said that the company has processed more than 600,000 online payment transactions, which have been carried out without any glitches.
He thus maintained that this new version constitutes a new step in the company’s commitment to innovation and customer satisfaction, as well as to concretize on the ground access to a modern and efficient public service that meets the needs of its users.
This platform was developed after a thorough study of customer needs, carried out by SEAAL in January 2024, he explained. It responds to the suggestions of customers who requested simplified access to the platform and the possibility of partial payment of debts.
For Mr. Harach, “Fatourati 2.0” marks a step forward in SEEAL’s commitments to innovation and customer satisfaction, embodying its vision of a modern and efficient public service.
For his part, Aissam Hosni Rouzeik, director of customer relationship management and digitalization units, highlighted the simplicity of this platform compared to the old version, where customers had to enter a code of more than 20 characters after receiving their invoice. “Now, the citizen can easily connect with his customer code appearing on his invoice, without the need to change it,” he explained.
He also assured that the process is end-to-end secure for data protection, with transactions being handled immediately.
“SEAAL’s objective is to digitalize the relationship with its customers, from the connection request to the invoicing of the work,” he added. “Since its installation in 2016, the previous version has recorded more than 600,000 electronic payment operations for the settlement of water bills,” revealed the manager, saying that this figure is expected to increase with the launch of the new platform.